Al Raqeem ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or our services (energy management, BMS, smart home, software development, ELV works, and related offerings).

1. Information We Collect

We may collect information that you provide directly, such as when you fill out our contact form, request a quote, or engage us for a project. This may include your name, email address, phone number, company name, and any details you share about your project or requirements. We may also collect technical information when you visit our website, such as IP address, browser type, and pages visited, through cookies or similar technologies where applicable.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, provide our services, send relevant updates about your projects, improve our website and services, and comply with legal or contractual obligations. We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information with trusted service providers who assist us in operating our website or delivering our services (e.g. hosting, email delivery), subject to confidentiality obligations. We may also disclose information where required by law, or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure; we strive to protect your data in line with industry practices.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When no longer required, we will securely delete or anonymize your data.

6. Your Rights

Depending on applicable law, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights or ask questions about our practices, please contact us via the Contact section on our website.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyze site usage. You can adjust your browser settings to refuse cookies; some features of the site may not function fully if you do so.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

10. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us via the Contact section on our website.