Welcome to Al Raqeem. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing this website or engaging Al Raqeem for energy management, building automation, software development, ELV works, or any other services, you accept and agree to comply with these Terms of Service and our Privacy Policy.

2. Services

Al Raqeem provides technology solutions including but not limited to: energy management systems, BMS (Building Management Systems), smart home automation, software development, ELV (Extra-Low Voltage) works, CCTV, access control, and related consulting and implementation services. Scope, deliverables, and terms for specific projects are defined in separate agreements or statements of work.

3. Use of Website

You may use this website only for lawful purposes. You may not use the website to transmit harmful code, attempt unauthorized access to our systems or data, or use contact forms for spam or misleading communications. We reserve the right to restrict access or terminate use at our discretion.

4. Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of Al Raqeem or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent. Deliverables created under a project agreement will be governed by the terms of that agreement.

5. Confidentiality

Information you provide to us (e.g. via contact forms or project discussions) will be treated in accordance with our Privacy Policy. We do not disclose your confidential business or personal information to third parties except as necessary to perform our services or as required by law.

6. Limitation of Liability

To the fullest extent permitted by law, Al Raqeem shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or our services. Our total liability for any claim related to the website or general information provided here shall not exceed the amount you paid to us, if any, in the twelve months preceding the claim, or a nominal amount as applicable.

7. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

8. Changes

We may update these Terms of Service from time to time. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the website or our services after changes constitutes acceptance of the updated terms.

9. Contact

For questions about these Terms of Service, please contact us via the Contact section on our website.